Refund Policy

Cancellation & Refund Terms

We understand that travel plans can change. Our refund policy is designed to be fair and transparent.

Device Deposit Refund

The $15 USD device deposit is fully refundable in all cases when the device is returned in good working condition. The deposit is refunded to your original payment method within 3-5 business days after we receive the returned device.

How to Request a Refund

1. Contact us via WhatsApp or email with your booking reference number
2. Our team will verify your booking and cancellation eligibility
3. Refunds are processed within 5-7 business days
4. You will receive a confirmation email once the refund is initiated

Late Returns

If the device is not returned within 3 days of the rental end date without prior notice, we reserve the right to charge additional rental fees at the daily rate. Please contact us if you need to extend your rental period.

Damaged or Lost Devices

In the event of device damage or loss:

• Minor damage (scratches, wear): No additional charge
• Significant damage (broken screen, water damage): Up to $50 repair fee
• Lost device: $100 replacement fee (deposit forfeited)